Refund Transactions in Tagrain in Integration Hub

Refund Transactions in Tagrain in Integration Hub

Sometimes cashier may require to execute a Refund transaction, in a scenario wherein a customer is willing to return a product already purchased earlier. In case of a refund, the total amount of the product returned is refunded. This amount can be returned in cash or be credited to the customer’s credit card, depending upon the type of sale transaction that occurred earlier at the Point of Sale.


On creating Refund in Tagrain, the application creates the following documents in SAP Business One:

  1. A/R Credit Memo – This adjusts the inventory and customer balances. 
  2. Outgoing Payment – This will debit the customer account and adjust the customer payment amount.

Refund with Payment 

  1. On Tagrain, log in as a Cashier.
  2. Click on the Recent Sales Tile to bring up the Recent Sales window.
  3. Select the transaction from which products need to be selected for refund.
  4. Select the item that needs to be refunded and click on the Action button to select Refund.
  5. The products marked for refund are listed with a negative ( – ) sign on the Transaction screen. Click the Pay button to proceed to the Payment screen.
  6. Select the tender and complete the refund payment.
  7. The transaction will automatically print on the printer attached to the Web Register.
  8. Refund in Tagrain is synchronized as an A/R Credit Memo and Outgoing Payment in SAP Business One.
  9. The replication information between Tagrain and SAP Business One can be checked by observing the alert message for A/R Credit Memo, and Outgoing Payment.

The A/R Credit Memo reflects at location Main Menu → Sales A/R → A/R Credit Memo.  

The Outgoing Payment reflects at location Main Menu → Banking   → Outgoing Payments → Outgoing Payments. 

On Account Refund

  1. On Tagrain, log in as a Cashier.
  2. Click on the Recent Sales Tile to bring up the Recent Sales window.
  3. Select the Sales transaction from which products need to be selected for refund.
  4. Select the item that needs to be refunded and click on the Action button to select Refund.
  5. The products marked for refund are listed with a negative ( – ) sign on the Transaction screen. Click the Pay button to proceed to the Payment screen.
  6. Select the tender type as On Account and complete the refund.
  7. The transaction will automatically print on the printer attached to the Web Register.
  8. On Account Refund in Tagrain is synchronized as an A/R Credit Memo in SAP Business One.

Note

        User need to manually reconcile the credit memo created using On Account Refund.

  1. The replication information between Tagrain and SAP Business One can be checked by observing the alert message for A/R Credit Memo.

The A/R Credit Memo reflects at location Main Menu → Sales A/R → A/R Credit Memo.  

Gift Card issue on Refund

  1. On Tagrain, log in as a Cashier.
  2. Click on the Recent Sales Tile to bring up the Recent Sales window.
  3. Select the Sales transaction from which product need to be selected for refund.
  4. Select the item that needs to be refunded and click on the Action button to select Refund.
  5. The products marked for refund are listed with a negative ( – ) sign on the Transaction screen. Click the Pay button to proceed to the Payment screen.
  6. Select the tender type as Gift Card and specify the Gift Card number and complete the refund.
  7. The refund transaction is synchronized in SAP Business One as follows:
  1. A/R Credit Memo and Outgoing Payment for a refund transaction.
  2. A/R Invoice and Incoming Payment for Gift Card issue.


The following are the journal entry created by transactions in SAP Business One:

A/R Credit Memo and Outgoing Payment for a refund transaction

In A/R Credit Memo, the following journal entry is created:



In Outgoing Payment, the following journal entry is created:

                        

A/R Invoice and incoming payment for Gift Card issue.

In A/R Invoice, the application uses the G/L account of the credit card which is mapped against a Gift Card in the Payment Mapping window of Tagrain Settings.

In the A/R Invoice, the following journal entry is created:

                        

In Incoming Payment, the following journal entry is created:

                        


Next Step: Expense Transactions in Tagrain in Integration Hub