System Health Check (System Status) tool for troubleshooting in Intercompany Solution

System Health Check (System Status) tool for troubleshooting in Intercompany Solution

The users can look forward to the addition of a powerful "System Health Check" tool within the Intercompany Administration Console. This innovative feature empowers administrative users to initiate a thorough health check, obtaining a wealth of technical and functional information pertaining to the intercompany modules.

 

This tool not only simplifies the diagnostics but also significantly expedites the support ticket resolution process.

Administrative users can create a support ticket directly from the Intercompany Solution >Setup > System Status dashboard with all relevant system information and Health Check data for faster diagnostics and resolution.

 

With the ability to export data in either XML or zip file formats, users gain a convenient means to share detailed information seamlessly when submitting a support ticket. This feature not only ensures a more efficient exchange of information but also empowers the support team with a comprehensive dataset, minimizing the need for back-and-forth communications to gather crucial details.

 
To open the System Health Check, follow the steps below:

1.       In the top menu bar of the Intercompany Administration Console, choose the Setup option.

2.     In the left frame, choose the System Status option.

3.     In the System Status table, choose the (…) (Browse) button to select the SLD Category.

4.     Choose the Initiate System Health Check button.

5.     Choose Yes in the next prompt. System Health Checks screen appears as shown below.

 

·         Start: Choose Start button to fetch the system information.

·         Download for Support: Choose Download for Support button to export the result in xml format.

·         Create a Support Ticket: Choose the Create a Support Ticket button to create a support ticket directly from the System Health Check monitor dashboard. The ticket will have all the required system data along with the xml fle of system health check result for the support specialist to quickly resolve any issue, enhancing customer experience.

·         Reset: Choose Reset button to reset the result

·         Enter: Choose Enter button to fill the SAP Business one application information

·         Display: The individual Display button opens the data for each module in a new window, enhancing readability and providing a user-friendly experience.

  

 

The tool transparently displays extracted data for individual modules, enhancing user visibility about the data to be shared.

 

Each module has its individual status, conveniently accessible through the tooltip associated with the corresponding result icon.

 

This visual representation facilitates quick and easy reference to ascertain the status of each module.

 

 

The data retrieval statuses are represented by distinct symbols, including red crosses, green ticks, or blue ticks.



For the Intercompany solution, the tool covers health statuses for the following modules:
  • License Status
  • B1iF User Status
  • Version
  • Landscape Details
  • Last deployment details
  • SLD connection status
  • Scenario activation status
  • Keymapping data import summary
  • Keymapping data import details
  • Keymapping summary
  • Global data authorization
  • Global data distribution
  • Branch Accounts
  • Default Accounts
  • Default accounts by balance sheet
  • Default accounts by profit and loss
  • Branch partners
  • Document cancellation settings
  • General Settings
  • Messaging/attachment setup
  • B1i server details
  • Exchange rate definition
  • Consolidation landscape
  • Account mapping
  • Control account existence
  • Journal voucher replication
  • User rights for remote query execution

The tool encompasses SAP B1iF health statuses under the following categories:

  • General system information
  • Queue Status
  • Inactive IPOs
  • Transaction in last X mins
  • Xecellerator Settings
  • Memory usage

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