WDF 2000012 - The error "Unable to fetch license information, please try again" occurs when running the consolidation process or intercompany report
Symptom
The following error occurs while running the consolidation process or intercompany report:
Unable to fetch license information, please try again.
Reproducing the issue
Prerequisites:
You are using the intercompany solutions version 41 to version 50.
Scenario:
The following error occurs while running the consolidation process or intercompany report:
Unable to fetch license information, please try again.
Expected result:
The intercompany report or consolidation process is executed successfully.
Actual result:
The error "Unable to fetch license information, please try again" occurs when running the consolidation process or intercompany report.
Solution:
Verify the details in the "B1i Server Details" screen in all the SAP Business One companies in the landscape.
If the details in the "B1i Server Details" screen are correct and still not working then verify whether the B1iadmin Runtime user is active or not by following the below steps:
1. Log on to the integration framework 1.x and choose Maintenance → User Administration → click "Runtime Users". Refer to the below screenshot:
2. Verify that the B1iadmin Runtime user is active (Active - True) or not.
3. If the "Runtime Users" is not active then click on "Toggle Activation" to make it active.
4. Restart the SAP Integration service.
Also, you may reset the password of the "Runtime" user in case you have forgotten the password by going to the same screen. After resetting the password you must restart the SAP Integration service and check the manual consolidation or intercompany reports.
The "B1iadmin Runtime" user and "B1iadmin" user are different.
Product
Product or Product Version
INTERCOMPANY SOLUTION
SAP B1 10.0 FOR SAP HANA
SAP BUSINESS ONE 10.0
SAP B1 9.3 FOR SAP HANA
SAP BUSINESS ONE 9.3
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