WDF 2550025 - The A/R Credit Memo document is not being created when cancelling a Shopify Cash on Delivery (COD) order

WDF 2550025 - The A/R Credit Memo document is not being created when cancelling a Shopify Cash on Delivery (COD) order

Symptom

When cancelling a Shopify Cash on Delivery (COD) order, the A/R Credit Memo document is not being created in SAP Business One.

Reproducing the issue
Prerequisites

You are using Integration Solution version 54.0.

Scenario

The A/R Credit Memo document is not being created when cancelling a Shopify Cash on Delivery (COD) order. The following are the steps to reproduce the issue:

1. Create a Cash on Delivery (COD) order in Shopify.
2. Sync the order to SAP Business One through the Integration Solution.
3. Cancel the COD order in Shopify.
4. Check SAP Business One → the expected A/R Credit Memo document is not generated.

Expected Result

The A/R Credit Memo document is successfully created when cancelling a Shopify Cash on Delivery (COD) order.

Actual Result

The A/R Credit Memo document is not being created when cancelling a Shopify Cash on Delivery (COD) order.

Solution

The issue described above has been fixed in the Intercompany Integration Solutions version 55 and higher versions.

Product
Product or Product Version
B1 INTERCOMPANY INTEGRATION
SAP B1 10.0 FOR SAP HANA
SAP B1 9.3 FOR SAP HANA
SAP BUSINESS ONE 10.0
SAP BUSINESS ONE 9.3

This document refers to : 
WDF 2550001 - Overview Note for Intercompany integration solution Version 55 for SAP Business One