Symptom
You have followed the SAP Business One Integration Hub Administrator and User Guide. However, you require assistance and troubleshooting.
Solution
This note describes general procedures for troubleshooting in the hub. All template-specific things are listed separately, please see the referenced Notes.
Table of contents:
- Version compatibility with SAP Business One
- Tips on identifying Errors
- Installation Prerequisites
- Deployment issues
- Performance Optimization
1. Version compatibility with SAP Business One
When installing or upgrading the solution, make sure that the version/patch level is compatible with SAP Business One as specified in Note
WDF 1844555.
If you upgrade SAP Business One and have the solution already installed, please make sure that the new SAP Business One version/patch level you are upgrading to and the integration solution version are compatible and available as specified.
2. Tips on identifying Errors
2.1. Check Messages /Alerts
Once data is synchronized, the Message /Alert Inbox in SAP Business One displays transaction information such as Sender System, Sender Transaction Type, Sender Transaction Number, Receiver System, Receiver Transaction Type, Receiver Transaction Number, Action, Status.
2.2. Check logs
The Message Logs section displays the success log, processing log, and failure log for the selected customer and selected template for a selected duration. See section Message Logs in the SAP Business One Integration Hub Guide.
3. Installation Prerequisites
The solution relies on a proper setup of the Integration Framework 2.0. Please verify that following steps have been performed prior to installation of the hub (as per admin guide) -ref:
4. Deployment issues
4.1. The Integration Hub template fails to deploy
4.1.1. Make sure you've imported the pre-requisite packages for the SAP Business One version/Integration Hub version you're using.
4.1.2. Assign more memory to the Integration Framework tomcat process, as per SAP Note
2192737, section 6.b).
5. Performance Optimization
- Please refer to Note WDF 2353460.
Product
Product or Product Version
B1 INTERCOMPNY INTEGRATION 2.0
SAP B1 10.0 FOR SAP HANA
SAP B1 9.3 FOR SAP HANA
SAP BUSINESS ONE 10.0
SAP BUSINESS ONE 9.3
This document is referenced by :
WDF 3006772 - Overview Note for Intercompany integration solution 2.0 PL41 for SAP Business One