WDF 2510006 - System Health Check tool for troubleshooting

WDF 2510006 - System Health Check tool for troubleshooting

Starting Intercompany Version 51, users can look forward to the addition of a powerful "System Health Check" tool within the Intercompany Administration Console. This innovative feature empowers administrative users to initiate a thorough health check, obtaining a wealth of technical and functional information pertaining to the intercompany modules.


This tool not only simplifies the diagnostics but also significantly expedites the support ticket resolution process.
Administrative users can create a support ticket directly from the Intercompany Solution Setup > System Status dashboard with all relevant system information and Health Check data for faster diagnostics and resolution.

With the ability to export data in either XML or zip file formats, users gain a convenient means to share detailed information seamlessly when submitting a support ticket. This feature not only ensures a more efficient exchange of information but also empowers the support team with a comprehensive dataset, minimizing the need for back-and-forth communications to gather crucial details.

Enhanced Troubleshooting


Administrative users can create a support ticket directly from the System Health Check monitor dashboard. The ticket will have all the required system data for the support specialist to quickly resolve any issue, enhancing customer experience.





Streamlining the diagnostic process, the System Health Check tool not only simplifies troubleshooting but also significantly
accelerates the resolution of support tickets. 
Users can conveniently export data in either XML or zip file formats, providing a seamless method for sharing detailed information when submitting support tickets. 
This functionality ensures a more efficient exchange of information and equips the support team with a comprehensive dataset, reducing the need for multiple interactions to gather essential details.
The individual ‘display’ button opens the data for each module in a new window, enhancing readability and providing a user-friendly experience.

Proactive Approach to System Monitoring

By introducing this dedicated tool for system status assessment, the solution not only facilitates swift issue resolution but also enables users to adopt a proactive approach to system monitoring and maintenance.
 
The System Health Check feature marks a significant enhancement, offering users a robust toolset to improve overall system reliability and performance.



Enhanced Visibility

The tool transparently displays extracted data for individual modules, enhancing user visibility about the data to be shared.
The data retrieval statuses are represented by distinct symbols, including red crosses, green ticks, or blue ticks.
Each module has its individual status, conveniently accessible through the tooltip associated with the corresponding result icon.
This visual representation facilitates quick and easy reference to ascertain the status of each module.



For the Intercompany solution, the tool covers health statuses for the following modules:
  1. License Status
  2. B1iF User Status
  3. Version
  4. SAP B1 General Settings
  5. Landscape Details
  6. Last deployment details
  7. SLD connection status
  8. Scenario activation status
  9. Keymapping data import summary
  10. Keymapping data import details
  11. Keymapping summary
  12. Global data authorization
  13. Global data distribution
  14. Branch Accounts
  15. Default Accounts
  16. Default accounts by balance sheet
  17. Default accounts by profit and loss
  18. Branch partners
  19. Document cancellation settings
  20. Intercompany General Settings
  21. Messaging/attachment setup
  22. B1i server details
  23. Exchange rate definition
  24. Consolidation landscape
  25. Account mapping
  26. Control account existence
  27. Consolidation configuration
  28. Consolidation account setup
  29. User rights for remote query execution
  30. B1 User License Information
  31. Add-On Error Log
The tool encompasses SAP B1iF health statuses under the following categories:
  1. General system information
  2. Queue Status
  3. Inactive IPOs
  4. Transaction in last X mins
  5. Xecellerator Settings
  6. Memory usage

Solution

The enhancement described above has been incorporated in the Intercompany Integration Solutions version 51 and higher versions.

Product
Product or Product Version
B1 INTERCOMPANY INTEGRATION 2.0
SAP B1 10.0 FOR SAP HANA
SAP B1 9.3 FOR SAP HANA
SAP BUSINESS ONE 10.0
SAP BUSINESS ONE 9.3

This document refers to : 
WDF 2510001- Overview Note for Intercompany integration solution 2.0 Version 51 for SAP Business One