Orders with Cash on Delivery in Magento in the Integration Hub
For Cash on Delivery orders in SAP Business One a Sales Order, Corresponding A/R Reserve Invoice is posted. Later, when the customer makes the cash payment, an incoming payment is to be posted manually with reference to the A/R Reserve Invoice.
The following illustration shows the data flow between Magento and SAP Business One based on Orders with Cash on Delivery:
The following are the scenarios for Cash on Delivery Orders:
Order with Cash On Delivery Payment with fulfillment in SAP Business One
- On Magento, log in as Customer, select mode of payment Cash On Delivery.
- An order in Magento is synchronized as a Sales Order in SAP Business One and generates an A/R Reserve Invoice.
- In the A/R Reserve Invoice, copy the A/R Reserve Invoice to Delivery, On Delivery click on Add button. This will be displayed as shipped order in Magento.
- Manually create Incoming Payments document against the A/R Reserve Invoice.
Order Cancellation
- On Magento, log in as Customer, select mode of payment Cash On Delivery.
- An order in Magento is synchronized as a Sales Order in SAP Business One and generates an A/R Reserve Invoice.
- Cancel the Sales Order in SAP B1. This will cancel the Order in Magento.
Note
If any Order is canceled from Magento then it will not cancel the Order in SAP Business One. In this scenario, User needs to manually handle the order cancellation in SAP Business One.
Refund for Shipped Order
- On Magento, log in as Customer, selects mode of payment Cash On Delivery.
- An order in Magento is synchronized as a Sales Order in SAP Business One and generates A/R Reserve Invoice.
- Perform the Order Shipment in SAP Business One.
- Manually create Incoming Payments document against the A/R Reserve Invoice in SAP Business One.
- Refund can only be initiated from SAP Business One on clicking Refund button on Delivery document. The system copies the Delivery items information to A/R Credit Memo.
The freight detail will not be copied to Credit Memo.
- The creation of credit memo in SAP B1 will create the credit memo in Magento.
Manually Create Outgoing Payments for Refund in SAP Business One.
- Based on settings “Automatically Return Credit Memo Item to Stock” on Magento at path: Stores>Configuration>Inventory>Product Stock Options, the stock movement of the refunded items takes place in Magento against the credit memos.
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