Symptom
The "Outgoing Payment" based on the A/R Credit Memo document for the refund process is not being synced from Shopify to SAP Business One using the Shopify connector. This may happen when the payment is made via credit card and the payment status for the refund remains pending in the Shopify application.
Reproducing the issue
Prerequisites
You are using Intercompany Integration Solution version 51 or lower.
Scenario:
The "Outgoing Payment" based on the A/R Credit Memo document for the refund process is not being synced from Shopify to SAP Business One using the Shopify connector. This may happen when the payment is made via credit card and the payment status for the refund remains pending in the Shopify application.
Expected Result:
The 'Outgoing Payment' based on the A/R Credit Memo document for the refund process is successfully synced from Shopify to SAP Business One.
Actual Result:
The 'Outgoing Payment' for the refund process is not being synced from Shopify to SAP Business One.
Solution
The outgoing payment and the A/R Credit Memo document will be synced together from Shopify to SAP Business One once the payment status is shown as successful in the Shopify application.
The issue described above has been fixed in the Intercompany integration solution PL52 for SAP Business One, and higher versions.
Product
Product or Product Version
B1 INTERCOMPANY INTEGRATION
SAP B1 10.0 FOR SAP HANA
SAP B1 9.3 FOR SAP HANA
SAP BUSINESS ONE 10.0
SAP BUSINESS ONE 9.3
This document refers to :
WDF 2520001- Overview Note for Intercompany integration solution Version 52 for SAP Business One